IT Systems Administrator 1 - Hybrid (66459) - (25141332)
Why live in Helena, Montana?
In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.
Why should you keep reading and consider working here?
We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.
What is this career opportunity?
Do you have a passion for technology and a desire to make a real impact right here in Montana? We're looking for an enthusiastic and technically-minded individual to join our team as a ServiceNow Administrator. This is an exciting opportunity to help modernize Montana's state government by enabling digital workflows and forms for agencies.
In this role, you'll be instrumental in developing and promoting the use of ServiceNow, focusing on its user-friendly, low-code/no-code capabilities. You'll be involved in the day-to-day operations of the platform, managing user accounts, helping to configure out-of-the-box applications like Incident, Problem, and Change Management, supporting existing Service Catalog items. You'll also be a crucial first point of contact for troubleshooting common user issues, assisting with basic technical problems, and contributing to clear documentation of our processes. All of this will directly help state agencies build efficient digital solutions that will ultimately better serve Montanans.
If you're a problem-solver with strong technical aptitude and some exposure to programming languages (JavaScript is a plus!), but perhaps don't meet all the education or experience requirements just yet, don't worry! We're committed to fostering talent and may consider a training assignment to help you grow your career in this cutting-edge field. This is a unique chance to be at the forefront of digital transformation for our state.
What are we looking for?
Education and Experience:
Competencies:
Knowledge of:
Ability to:
Does this sound like you?
Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What can you expect from us in return for your hard work?
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more…
Other important information to be aware of.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
70,000.00 - 78,000.00 Yearly
Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
: 1 Employee Status: Regular Schedule: Full-Time
: Standard
: Day Job
: No
: Helena
Agency: Department of Administration Union: 000 - None
: Jun 17, 2025, 2:21:46 PM
: Jul 2, 2025, 5:59:00 AM
Required Application Materials: Cover Letter, Resume
Contact Name: Shannon Voss | Contact Email: Shannon.Voss2@mt.gov | Contact Phone: 406-444-5583 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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