Iron Mountain

Job summary

The Payroll Team Lead will be responsible to oversee the payroll processing for several countries in EMEA, collaborate with the payroll vendor/s and direct the work of the team members supporting these particular countries.

Your role in our mission

Payroll service delivery management (70%)

• Ensure timely and accurate data submission to the payroll vendor/s, according to the agreed process and timeline.
• Plan and assign the activities according to the payroll calendars, ensuring proper resource utilization.
• Monitor the case volumes and other case related metrics and SLAs, for the Iron Mountain team and for the vendor.
• Drive high customer satisfaction.
• Service delivery excellence: constantly review the existing processes and procedures, identify gaps and improvements and make recommendations for changes.
• Ensure payroll controls are in place, up to date, and followed through by the team.
• Make sure that all processes are documented and reviewed regularly.
• Closely supervise activities related to the UK payroll processing in particular.

Team Management (15%)

• Manage day to day activities for a subset of the team, including monitoring workflows, team assignments and processing deadlines.
• Organise the work in such a way that there is a proper backup structure and plans in place.
• Monitor performance against goals.
• Provide timely feedback to the team members, take corrective steps where needed.
• Lead with empathy and by example, ensuring high employee engagement and morale.

Escalation Management (10%)

• Serve as first point of escalation in case of payroll related issues for the supported countries.
• Manage employee, business and vendor escalations for the supported markets.

Vendor Management (5%)

• Support the EMEA Payroll Manager in the activities related to vendor management - monitoring of the vendor performance, services reviews etc.

Valued skills and experience

• Experience in Payroll, Finance or HR Operations with cross country exposure.
• Good level of understanding of UK payroll.
• 1-2 years experience in leading teams and/or projects.
• Demonstrated knowledge and experience in Payroll operations (in-house or vendor side).
• Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.
• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups.
• Ability to work effectively in high-pressure situations that require sound decision making.
• High degree of comfort with change, with the skill to easily shift priorities to meet business needs.
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
• Continuous improvement mindset.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing.
• Embrace Flexibility: Experience the freedom of remote work, enabling a harmonious work-life balance.
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI-Remote

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0078845