The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. He/She is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for the customers. Works with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts.
Business Hours: Monday - Sunday 24X7
Work Hours: 5 scheduled days which may include weekends, holidays, and on-call
Duties & Responsibilities:
Basic Qualifications & Skills:
Education: