Talkdesk

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

As the Social Media Manager, you will be instrumental in driving our business growth through strategic social media initiatives. You will lead the development and execution of our social media strategy, focusing on engaging our target audience, generating leads, and fostering meaningful connections with prospective clients. Additionally, you will play a crucial role in training our sellers in social selling best practices and kickstarting a social advocacy program within the company.

Responsibilities:

• Develop and implement a comprehensive social media strategy to enhance brand visibility, drive business growth, and support sales efforts
• Manage all social media channels, including LinkedIn, Twitter, Facebook, and others, ensuring consistent brand messaging and tone
• Create compelling content for social media posts, articles, blogs, videos, and other digital assets to attract and engage our target audience
• Collaborate with the sales team to develop social selling strategies and provide training on best practices for leveraging social media to drive leads and conversions
• Establish and maintain relationships with key stakeholders, industry influencers, and strategic partners to amplify our brand reach and foster collaboration opportunities
• Monitor social media trends, analyze performance metrics, and leverage insights to optimize content strategies and drive measurable results
• Spearhead the development of a social advocacy program within the company, empowering employees to become brand ambassadors and amplify our message across their personal networks
• Stay informed about industry trends, competitor activities, and emerging social media platforms to identify new opportunities for growth and innovation

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field
• Proven experience as a Social Media Manager or similar role, preferably in the B2B software industry
• Deep understanding of social media platforms, algorithms, and best practices for driving business outcomes
• Strong knowledge of social selling techniques and experience training sales teams in leveraging social media for lead generation and relationship building
• Excellent writing, editing, and communication skills, with the ability to craft compelling content tailored to different audiences and platforms
• Creative thinker with a keen eye for design and aesthetics
• Analytical mindset with the ability to interpret data, track performance metrics, and make data-driven decisions
• Strong project management skills, with the ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
• Collaborative team player with exceptional interpersonal skills and the ability to build relationships across departments

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.