Teradyne

Organization & Role

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

Responsibilities

• Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms. 
• Participate in the Product Development process to influence and prepare new products for successful deployment to the field.
• Analyze trends and identify opportunities to improve the reliability of our systems.
• Provide timely and accurate support to field organizations in response to a wide array of customer issues.
• Identify opportunities to use technology to improve the way that we delivery support to our customers.

Basic Qualifications & Skills

• Expert Computer Skills
• Design for Serviceability and Reliability
• Technical Areas:
• Excellent critical thinking, and problem solving skills
• Excellent verbal and written skills
• Commitment to product quality and customer satisfaction.
• Solid presentation skills
• Team player
• Must be willing to travel up to 25%

Education

• BS or MS in Mechanical, Electrical or Computer engineering and demonstrated desire to be a practicing engineer.
• Experience < Level based, see below > 
• Per TER approved worldwide job leveling chart, pick the appropriate education and experience or equivalent combination

Product Support Engineer Leveling Chart