To provide technical and commercial support to existing customers in Indonesia. This includes line start-ups, trouble-shooting and on-going account maintenance. At the same time to develop new potential customers and maximize Sherwin-Williams position in the Indonesia market and achieve corporate sales and profit targets.
The Technical Sales Manager, Indonesia has the unique challenges of both working with the current customers in addition to gain insight knowledge of the packaging business in Indonesia.
Sherwin-Williams markets a broad range of packaging products. Sherwin-Williams will continue the development of the other packaging product in the Food/Beverage segments.
The role of the Technical Sales Manager is to establish working relationship with customer’s key personnel and product development to commercialization. This position will be critical to the success of the future growth of Sherwin-Williams, shaping not only the brand growth and profitability of Sherwin-Williams in Indonesia but influencing the amount of investment made by Sherwin-Williams across the region.
The Technical Sales Manager will be responsible for managing a range of functions of the business in Indonesia including technical support, sales and inventory forecasting, debt collection, placement of orders, and account management.
The challenges of doing business in Indonesia and the cultural differences across the packaging markets covered by the incumbent add a further dimension to the role.
KEY CONTACTS
i) Internal
Position/Section/Group Purpose Frequency Country Manager Sales / marketing / Technical Issue / debt / reporting Daily Technical Service Supervisor Technical Support / New product trial at customer Daily/When needed Planner/Customer Service Orders/documentation Daily/When needed Technical Manager Singapore Technical Support/Product Development When needed
ii) External
Position/Section/Group Purpose Frequency Customers Account management
Technical support
Weekly
Weekly
a. Job Task：
Safety, Health and Environment
Ensure that Sherwin-Williams operations are conducted with proper regard for the safety and health of employees, customers, community and the environment whilst observing at all times the standards, laws and ethics pertaining to all operations.
Measurement Criteria
Adherence to HS&E policies and standards
Vehicle accidents
Conformance to statutory / regulatory requirements
Compliance with Government regulations
2.CORE RESPONSIBILITY
a. Job Task：
Safety, Health and Environment
Ensure that Sherwin-Williams operations are conducted with proper regard for the safety and health of employees, customers, community and the environment whilst observing at all times the standards, laws and ethics pertaining to all operations.
Measurement Criteria
Adherence to HS&E policies and standards
Vehicle accidents
Conformance to statutory / regulatory requirements
Compliance with Government regulations
b. Job Task：
Customer Services
Perform monthly line audits at customers’ plant.
Provide technical support / troubleshooting.
FM-04-169 Rev: B/01
Gather competitor’s information for share gain opportunity.
Be the first line of local response from Sherwin-Williams
Gather market intelligent and customer new projects to identify new business opportunity.
Measurement Criteria
Monthly customer audit reports
Market intelligence reports
Monthly sales forecast
c. Job Task：
Stock Management
Work with Indonesia Country Manager and Planner/Customer Service to maintain sufficient stocks in Indonesia
Work together with customers to provide accurate forecast
Help customers to manage stocks and order forecasting system
Measurement Criteria
Stock forecasts placed monthly to Planner/Customer Service in Indonesia
Forecast accuracy
Sales volume growth
Customer satisfaction
3.ETC, ETC.
Medium term: To understand customers lines and gain packaging market knowledge
Long term: To have in-depth packaging market knowledge in Indonesia and sustainable knowledge to handle customer independently
Technical Issues: To establish high levels of customer dependence on Sherwin-Williams products through providing excellent products, excellent service and technical backup in order to command market price premiums on Sherwin-Williams brands
Troubleshooting: Need to quickly pick up technical knowledge to resolve problem on the customer lines
EDUCATION BACKGROUND REQUIREMENTS:
a) Required：
b) Preferred：
KNOWLEDGE & EXPERIENCE:
a) Required:
b) Preferred：
TECHNICAL/SKILL REQUIREMENTS:
a) Required：
b) Preferred：
Travel Requirements : above 50%
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!
Read Full Description