Medallia

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. 

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

Medallia is seeking an experienced Benefits professional to support our International Benefits programs and contribute to our global benefits philosophy and strategy. You will partner in the delivery of benefits programming that is truly impactful to the employee experience, through support & management of end-to-end benefits design and administration. 

Successful candidates will have a passion for employee benefits and wellness and experience within an International or Global team, with commitment to creating an incredible employee experience. If you thrive working as part of a fun and collaborative team, you’ll love the new challenge ahead of you as an International Benefits Manager.

Responsibilities

• Subject matter expert for international benefits and leaves.
• Provide an efficient and responsive operational Benefits service to Medallians in the EMEA & APAC regions, including all aspects of plan management.
• Manage relationships with key stakeholders (vendors, third-party administrators, internal partners, etc.) to ensure programs are effectively communicated, implemented, and operationalised.
• Lead continuous improvement opportunities by evaluating existing policies and processes for efficiencies, identifying improvements and implementing enhancements.
• Develop & deliver engaging employee benefit communications and education initiatives based on new or cyclical events.
• Act as the Tier Two escalation point for employee benefit issues, internally and externally.
• Manage benefit spend, including reconciliation, approvals and tracking in partnership with Finance teams.
• Contribute to Medallia’s international benefits strategy, in line with local benchmarks, compliance and other regulations, liaising with senior stakeholders & HR Business Partners to align our programs, support and understand business strategy & objectives.
• Actively contribute, participate and engage in the People & Culture function, through meetings, projects and initiatives as needed.
• Deliver Benefits Program information and enablement sessions to People & Culture partners, Employees & People Managers.
• Flexibility to be in our London office 1 to 2 days per week.

Key Projects

• Partner with internal stakeholders and Workday consultants to redesign country specific time off and leave plans
• Draft and contribute to key people policies and internal processes
• Management of benefit technology solutions 

Qualifications

Minimum Qualifications

• 5 years experience in Human Resources with at least 3 years experience in Benefits (e.g. program renewals, partnering with brokers or vendors, delivery of benefits programming or similar)
• 1 year of international benefits programs experience within the EMEA region
• At least 6 months equivalent work experience at a Consultant or Manager level
• Demonstrated experience writing or contributing to employment policies
• Advanced Excel skills and strong Microsoft Word and PowerPoint / Google Docs skills

Preferred Qualifications

• Experience in the Tech industry
• Experience using HRIS systems, particularly Workday
• Proven success working in a matrixed, global HR team
• Excellent communication and presentation skills; with proven ability to influence business leaders at all levels
• Ability to work independently; determine necessary analyses, conduct analyses and make plan design recommendations; demonstrated project management skills
• Excellent organizational skills and the ability to complete multiple tasks in a timely manner and under strict time constraints

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.