Ensure timely dispatch (automated) and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket / 99% collection within 0-90 days
Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer as per the agreed terms of agreement and internal SLAs.
To minimize rejection of invoices and ensure zero bad debts/ timely update the customer PO/requirement in Airtel billing engine.
Co-ordinate with different departments in the company to resolve the issues that the customers raise.
Compliance and adherence to company policy
Major Challenges :
Ensure zero bad debts and increase collection efficiency.