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Airtel Business. NCR>Customer Experience. Collections>Relationship Manager>Airtel Centre - Gurgaon
Bharti Airtel
Gurgaon, India
Experience
Master of Business Administration
Education
Mid-Level
Qualifications
Customer Experience
Accounts Receivable
Benefits
Full-Time
Apply
1,000+ Similar
Jobs
Key Deliverables
To Ensure 100% service level adherence to business processes
To increase Collection Efficiency : 0-60 days, 60-90 days
To enhance the Revenue enhancement -Churn Control and Upsell.
To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
Reduce Suspense by efficient payment posting & virtual account management
Track and monitor on corporate revenue performance of different products/services.
Drive virtualization through PFH, Self-care and Paperless bill media.
Skills Required
Strong Analytical skills
Very high Excel and financial modeling skills
High process orientation
Good communication skills
Result - Orientation
High negotiation skills
Educational Qualifications
Engineering Degree/ MBA/Business Administration in Marketing /Ops
Work Experience
At least 2-7 years of work experience in Telco
Read Full Description
Apply
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Bharti Airtel
Airtel Business. NCR>Customer Experience. Collections>Relationship Manager>Airtel Centre - Gurgaon