Eaton

Eaton’s ES AMER PCS division is currently seeking a Internship: Customer Success Specialist EatonCare (12-month) - Burlington, ON Canada.

The hourly rate for this position is $20.00 - $25.00 per hour.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton is looking for an Intern - Customer Success Specialist (12-month) for our EatonCare division in our Burlington, Ontario Headquarters facility. This role will commence in Jan 2026.

The hourly range for this role is $20-$25 per hour. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Position Overview:

The incumbent will assist in several special projects designed to enhance our Contact Center Customer Experience, Components lead-time project and Standard Work and Continuous Improvement. Activities to include data analysis, data collection, sorting, revising standard work documents and innovation of ideas for continuous improvement.

Essential Functions:

• Validate emails in the General Mailbox against CSR account assignment list and redistribute email to the appropriate agent folder.
• Enter changes and cancellations from customers through order entry systems, using established business rules.
• Update emails in General Mailbox with email naming convention, labelling, categories etc.
• Proactively communicate in a timely manner with customer service agents about order verification, order status, pricing and shipment status.
• Follow up on back order/overdue items with Supply Chain.
• High degree of organizational skills and problem-solving ability; specially the ability to work as a self-starter.
• Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers.
• Maintain the scheduling and financial tracking of all assigned project orders including resourcefulness in finding information and answers from within and outside the department (i.e. interactive with Marketing, Supply Chain etc.).
• Ability to prioritize/execute to achieve desired company and project goals with prudence and sense of urgency.
• Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards.

Qualifications:

Basic Qualifications:

• Enrolled and returning to a post-secondary program in Business, Engineering or Science Degree in progress
• No relocation provided. Candidates must reside within 80 km of Burlington, ON to be considered.
• Must be authorized to work in Canada without company sponsorship now or in the future.
• Must be able to work full-time for the duration of the internship.

Preferred Qualifications:

• Excellent communication and organizational skills.
• Desire to learn and grow professionally grow.
• Proficient in computer skills including Microsoft Word, Excel, PowerPoint, Oracle.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.