About the team: The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers, leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: - Manage and grow post-sale client relationships with advertisers of all sizes - Coordinate with ad ops, product, and R&D teams etc., internally to ensure a smooth and successful campaign execution - Work with internal teams to guide inventory allocation - Monitor and analyze ad campaigns, and proactively take initiative to improve results - Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy
Minimum Qualifications: - Experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy. - Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance. - Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth. - Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals. - Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the services sector. Preferred Qualifications: - At least 5+ years of experience in account management/client services roles in digital marketing, agency experience is a big plus along with experience in managing Ad Campaigns (META, Google, TikTok +) - Experience in managing a portfolio of Auto clients and performance advertisers with a deep understanding of their challenges - Ability to analyze data and identify insights to assess campaign performance - Proactive attitude with excellent project management, organizational, and analytical skills - Due to the clients and region this role will be supporting proficiency in English and Arabic is preferred
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