L1 Application Support Engineer Napier and Fenergo - (CREQ224525)
We are seeking a highly motivated L1/L1.5 Application Support Engineer to join our team and provide frontline support for the Napier and Fenergo Anti-Money Laundering (AML) Platforms. The ideal candidate will have a strong foundation in application support, financial compliance, and banking operations, ensuring smooth operations and issue resolution for end-users.
Key Responsibilities:
Application Monitoring & Troubleshooting:
Provide Level 1 and Level 1.5 support for the Napier and Fenergo AML platform, including incident management, root cause analysis, and bug reporting.
Monitor system performance, diagnose issues, and escalate complex problems to L2 support or development teams.
User Support & Issue Resolution:
Address end-user queries related to AML compliance workflows, transaction monitoring, and customer screening.
Guide banking and financial operations teams on platform functionalities and best practices.
Incident Management & Documentation:
Record, classify, and track support requests using ticketing systems.
Ensure timely resolution and maintain documentation for recurring issues and troubleshooting guides.
Banking & AML Compliance Knowledge:
Understand key Banking and Financial Services processes related to AML compliance, risk assessment, and fraud detection.
Support bank users in configuring AML screening, transaction monitoring rules, and alerts.
Collaboration & Process Improvement:
Work closely with internal teams, including L2/L3 support, product specialists, and IT infrastructure teams.
Contribute to enhancing support processes, SOPs, and knowledge bases for improved efficiency.
: IN-AP-Hyderabad
: Full Time
: Individual Contributor
: Experienced
: No
: 08/07/2025, 10:33:09 AM
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