International Rescue Committee

SCOPE OF VOLUNTEER WORK:

The intensive case management (ICM) program offers essential support to our most vulnerable refugee clients, guiding clients on their journey to self-sufficiency during their crucial first years in the U.S. ICM clients include single parent families, LGBTQ+, survivors of domestic violence, and clients with complex medical and mental health needs. Our services include comprehensive assistance in health, employment, finances, DWS, education, housing, family, and community integration. As a casework intern, you will collaborate closely with experienced ICM caseworkers, gaining valuable insights and hands-on experience in all facets of our impactful casework program.

RESPONSIBILITIES:

• Shadowing caseworkers and learning how to deliver core services
• Assisting clients with core services, including but not limited to:

o Benefits applications

o Bus and grocery store orientations

o Job search and applications

o Delivering food and in-kind donation items

o Personal finance and bill payment

o Transportation to appointments

o Medical insurance navigation

o Home visits

o Client relocations

• Referring and connecting clients to community services
• Assisting walk-in clients, as needed
• Supporting caseworkers in data compliance, including case filing, case noting, data entry, and tracking
• Participation in weekly casework team meetings

LEARNING OBJECTIVES:

1. Understand how state and federal policies affect services to clients.

2. Experience working with diverse populations.

3. Learn the social work interventions/models used at the agency and will practice applying social work theories/approaches to cases (strengths, empowerment, ecological, systems, etc.).

4. Learn how to navigate and understand social benefits and resources available in our Utah communities.