The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant and connected to community.
In addition to directly serving clients, we also contract a substantial portion of our nearly $1.7B annual budget to local community-based organizations who provide innovative and culturally-responsive services to King County residents. Thus, the cornerstone of our Department's work is procuring, contracting for, and monitoring the outcomes of these services. In 2024, DCHS launched a broad implementation of Agiloft, an end-to-end contract life cycle management tool, to consolidate and modernize our contract management and invoicing systems. In late 2025 we will launch functionality to support the Departments solicitation processes, with further plans to build out the system to support compliance and contract management. DCHS is looking for an analytical team player with a passion for learning and supporting technology systems and its end users to serve in a Functional Analyst III role. The incumbent will join a dynamic multi-disciplinary team to document and enhance current business processes, support technical project and change management activities, train end users and produce technical documentation about the new Agiloft system. Once launched, the Functional Analyst III will monitor and troubleshoot system performance and continue to identify opportunities and implement efforts to increase user satisfaction and expand system functionality.
WHO MAY APPLY: This position is open to all qualified current King County Employees that meet the minimum qualifications. The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. Interviews for this selection process will take place on or around July 21, 2025.
Application Process: Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
Your application may be rejected as incomplete if you do not include the relevant information. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
1. Partner closely with DCHS staff and contracted providers to gather, define, map, refine and translate complex business rules and system requirements into functional specifications. Actively seek opportunities to make the procurement, contracting, and invoice submission and tracking processes more efficient and accessible to end users while leveraging Agiloft's functionality.
2. Serve as the business' expert in the configured Agiloft system. Continually strive for the system to meet the business' evolving needs--maintain data tables, configure new workflows and functionality, stay abreast of product changes, etc. Facilitate complex system changes; identify, analyze, and prioritize system change requests; assess potential system-wide impacts of proposed module configuration changes.
3. Develop and maintain training materials and training events for multiple end-user groups; provide ongoing technical assistance and develop systemic approaches to building users' skill and ability to self-resolve technical questions.
4. Ensure the system is well documented and develop plans for sustainability.
5. Act as a liaison between the business and King County Information Technology (KCIT) and vendor staff, to ensure DCHS' needs and preferences are understood and met.
6. Monitor system functionality. Troubleshoot, track, resolve and document significant system problems and issues requiring advanced technical expertise. Act as technical expert in solving referred issues from less experienced staff.
7. In the future, may task supervision less senior functional analysts. Assign and check work, support and train new employees.
8. Perform other duties as assigned.
Experience learning, documenting and continually improving business workflows and processes.
Advanced understanding of relational databases, automated systems data modules, table relationships, and views.
Skill in interpreting complex instructional manuals, guidelines and procedures.
Proficiency with common desktop workflow tools, including but not limited to Office 365: Word, SharePoint, Teams, Excel, PowerPoint, and Visio.
Demonstrated experience developing training materials and providing training and technical assistance to non-technical staff. Strong problem solving and interpersonal skills, including the ability to establish and maintain good working relationships with diverse teams and stakeholders.
Ability to translate between technical and business language and serve as an effective liaison between workgroups.
Skill in analytical thinking, problem solving, resolving conflicts and bringing others to consensus.
Strong project management skills and experience--ability to breakdown complex projects into smaller tasks, develop realistic timelines, and track and manage progress.
Skill in handling multiple competing priorities and producing quality detailed work within tight timeframes.
DESIRED:
Knowledge of Agiloft strongly preferred, but not required
Knowledge of public-sector procurement and contracting processes desired
Experience with change management approaches, such as ADKAR or Kotter's Theory
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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