King County

Summary

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

These positions are in the Behavioral Health and Recovery Division (BHRD) of DCHS. The incumbents will serve as members of the BHRD Information and Data Systems Team(BIDS) and will act as a liaison between end-users, information technology analysts and vendors in, helpdesk support, functional analysis, design, configuration, testing and aid the Information System Architects in the maintenance of applications to ensure optimum system performance. They will collect, analyze, develop, document, communicate business requirements, support system users and assist with system testing to achieve business goals. Functional Analysts continually seek opportunities to increase customer/client satisfaction, deepen relationships, and effectively manage customer/client expectations. This requirement will be used to fill up to 3 career-service Functional Analyst II positions.

WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 8/4/2025.

APPLICATION PROCESS

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday through Friday, 8am to 5pm. It meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.

MISSION CRITICAL POSITION STATUS: This position has been designated Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

TELEWORKING REQUIREMENT: The work associated with this position will be performed or conducted through a combination of teleworking, on-site work, and meetings. Employees will have access to shared workspaces at various King County facilities. To respond to workplace reporting requirements, employees must reside in Washington state and be within a reasonable distance of their King County worksite.

RECRUITER: Greg Mallory, grmallory@kingcounty.gov

Job Duties

• Performs the assessment of service providers’ needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits.
• Participates in development and communicates business requirements of functional specifications for the design and implementation of business solutions.
• Analyzes service providers’ operations to understand their strengths and weaknesses to determine opportunities for improvements and to target technical assistance to the provider’s needs.Provides recommendations for business process redesign and documentation as needed for new technology.
• Reviews and participates in user acceptance test plans. Monitors user acceptance testing process to ensure that business results are adequately tested with minimal risk. Ensures user acceptance test strategies involve appropriate integration and process components.
• Manages service providers’ expectations. Keeps service providers informed of problems, issues, and resolutions. Monitors and analyzes performance metrics to ensure satisfaction. Ensures IT solutions meet the needs of the businesses.
• Provides technical assistance/training to service providers in order to address IT needs that result in the successful exchange of data; to address errors in data exchange; to new service providers’ in order to achieve orientation and preparation of the data exchange process.
• Converses with, writes strategic documents and creates/delivers presentations to internal business leaders and as well as external groups. Participates in discussions with senior leaders and external partners in ways that support strategic planning and decision-making. Seeks a consensus with business leaders.
• Performs other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• The applicant should have a minimum of four years of experience supporting healthcare information systems.
• Demonstrated experience as a liaison between end-users and information technology analysts and vendors in functional analysis, design, configuration, testing and maintenance of applications to ensure optimum system performance.
• Outstanding interpersonal skills, including the ability to work with IT professionals and service providers to determine IT solutions to address work processes and systems.
• Demonstrated experience working as a member of a team and working on project teams.
• Outstanding communication skills and the ability to translate between technical and business language.
• Experience using software such as SQL to query databases.
• Demonstrated experience developing, writing, and communicating business processes and functional specifications for the continued support of functioning systems.
• Demonstrated experience providing assistance in documenting current business processes and models.
• Work experience in a healthcare setting.
• Demonstrated proficiency in the Microsoft Office Suite
• Outstanding organizational skills, ability to plan/perform work independently.
• Ability to work flexible hours as needed.
• Valid Washington State Driver’s License.

Desired Experience, Qualifications, Knowledge, Skills

• Experience supporting Electronic Health Record systems with familiarity with HIPAA EDI service transactions and database structures.
• Knowledge of the publicly funded behavioral health system.
• International Institute of Business Analysis (IIBA certification).
• The Entry Certificate in Business Analysis (ECBA certification).
• Certified Business Analysis Professional (CBAP certification).

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.