Customer Quality Engineer (Multiple Openings)

Samsung

Position Summary

Samsung Austin Semiconductor is one of the most advanced semiconductor manufacturing facilities in the world and an integral part of Central Texas for more than 26 years, driving job generation, economic impact and engagement with the surrounding community.

Samsung Austin Semiconductor serves a global customer base with broad semiconductor process technology offerings that impact everyday life including mobile, graphic, consumer, networking/high performance computing, Internet of Things, RF and automotive. Through successful collaborations with foundry customers and a continuous drive to develop the most cutting-edge technologies, Samsung Austin Semiconductor has become a major player in the foundry market. Samsung Austin Semiconductor’s technology portfolio ranges from 65nm to 28nm using planar transistor technology to the more advanced 14nm 3D FinFet technology.

With more than 5,100 employees, 2.45 million square feet of floor space, and more than 600+ acres in land holdings, Samsung Austin Semiconductor’s economic impact in 2021 generated $6.3 billion into Austin’s economy through salaries and other expenditures. Plus, that same year, its parent company, Samsung Electronics Co., Ltd announced a $17 billion investment to boost semiconductor production capacity at a new site in Taylor, Texas. This is in addition to the $18 billion invested in Samsung Austin Semiconductor’s Austin, Texas campus, since 1996 -- making it one of the largest direct foreign investments in United States history.

Samsung Austin Semiconductor is a premier and growing employer who provides a great place to work, is committed to environmental stewardship and being a good corporate citizen. Our employees are the key to our success and we invest in our people with competitive compensation & benefit packages, career development opportunities and programs that enhance physical, emotional and intellectual well-being. Our employees work at various locations throughout Central Texas including the main plant on East Parmer Lane in northeast Austin, a satellite office near Pflugerville and the construction site in Taylor, Texas. Learn more at www.samsung.com/us/sas.

Role and Responsibilities

Work with Samsung customers and internal stakeholders to ensure quality goals are achieved, including collaborating on continuous improvement projects and resolution of quality issues. Compile and deliver regular customer quality updates including facilitating request from customers for onsite meeting and audits. Support alignment of organizational business practices with industry quality standards and customer quality agreements/expectations. Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance. Communicate and work with customers and internal stakeholders on quality issues to disposition material and develop/share corrective and preventative actions that reduce/eliminate reoccurrence risk. Administer Process Change Notification (PCN) business process between internal teams and customers.

Skills and Qualifications

Minimum Requirements: Master’s degree in Electrical Engineering, Electronics Engineering, or a related field and 36 months of experience in the job offered or in a related occupation.

Requires 36 months of experience involving the following:

1. Analyze metrology, Real-Time Defect Analysis (RDA), inline, probe and param data.

2. Design of Experiments (DOE)/ JMP.

3. Maintain compliance to SPC metrics - Process Performance Index (CpK), Voice of Process (VOP), and Process Potential Index (Cpc).

4. Troubleshooting recurrent SPC issues.

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Confirmed 22 hours ago. Posted 3 days ago.

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