Product Support Engineer Intern - India

Fortanix

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in

motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is

encouraged to jump in, contribute, and ask questions.

In tackling the hardest problems, we believe that working together will produce better solutions.

We are looking for a Software Engineer Intern who wants to learn about hybrid Cloud solutions, to join our R&D org.

What you’ll do (Duties and Responsibilities):

  • Contribute to all aspects of the Support engineering process,including: owning tickets, responding to customer queries, fixing customer issues and documentation.
  • Participate in monitoring the support ticket queue.
  • Create and improve support documentation
  • Contribute to a friendly and helpful company culture
  • Learn & work on upgrades, troubleshooting and fixing issues:
  • Document the known issues and fixes
  • Help deploy the software in different environments
  • Flexible with support shifts
  • Other comparable work from time to time as instructed

Requirements

What you’ll need (Basic Qualifications)

  • Enrolled on a bachelor’s degree in computer science or similar field
  • Understanding of security, Systems and networking
  • Must have knowledge in Python/Shell or any one of the scripting language
  • Experience in software deployment tools such as Kubernetes or

Docker

  • Strong debug skills, effective verbal and written communication skills, team oriented
  • Excellence in technical communication with peers and non-technical people.
  • Excellent communication skills and high English proficiency
  • Knowledge in basic Cloud Architecture
  • Preferred Technical and Professional Expertise

Benefits

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply !

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Confirmed 21 hours ago. Posted 21 hours ago.

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