Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Join a Team with over 120 years of Innovation: Flygt, a Xylem brand
The Automation & Digital Services Field Specialist will perform a diversified range of service and sales activities within the Monitoring & Controls Group. The Field Specialist will focus on installing, programming, troubleshooting, servicing various models of controllers/monitoring devices, creating SCADA connections, training and working with electronic systems within our water transport portfolio.
They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions.
We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.
Essential Duties/Principal Responsibilities:
Perform/lead field installation: industrial control, electrical control panels, SCADA systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation
Provide hands-on technical support for our control panels by commissioning, configuring, retrofitting, installing, new hardware either via phone or onsite
Read and follow Electrical Schematics to determine how to interface automation and electrical components.
Field modifications to existing control panels to accommodate Xylem Monitoring & Controls equipment to an exemplary standard.
Mark up schematics (for as built drawings) with field modifications for engineering updates
Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multimeter, hand tools, and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customer’s site
Software skills/knowledge associated with the development and programming of SCADA systems.
Lead site operators to make sure all the new control philosophy (Automation Logic) is tested and working according with Scope of Work, but also do fine tuning for operation variables our customer need for their particular application.
Conduct Training Seminars: Perform utility operator training for small to large groups of people both on and off the customers site for ADS equipment. Utilize multimedia tools and product demonstrations to deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem A&DS products/services. Training might be conducted remotely thru video-conference software platforms.
Interface with end-users (in some cases with reps and distributors) handling service problems and start-ups either by phone or on-site visit. Assist office personnel with product specifications as required.
Assure compliance with all established personnel policies and procedures.
General Documentation: Create or edit procedures and best practices related to M&C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/ recorded keeping on customer support issues)
Increase M&C Service Knowledge: Identify and help develop additional M&C service support talent from within the existing US Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits.
Other duties as assigned
Key Relationships:
External: Water Utility Operators, engineers, and contractors
Internal: Other Automation & Digital Services - related departments, positions, WI growth center, sales teams, operations, etc.
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
BS Degree in Electrical Engineering (Preferred) or equivalent work experience
Prefer 5+ years’ experience in industrial controls and automation applications with a working knowledge of electrical control panels, SCADA Systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation
Prefer 2+ years Electrical Controls technical training or equivalent
Preferred Qualifications:
Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.
Knowledge of Treatment around disinfection (UV, Ozone), aeration, and filtration
Proficiency with computer us: Microsoft Word, PowerPoint and Excel
Physical Demands
Regularly required to sit, stand, walk and reach with hands and arms.
Frequently required to communicate orally.
Ability to use hands and fingers dexterously to operate field equipment.
Must occasionally lift/ transport up to 50 pounds.
Vision abilities required by this job include close vision.
Work Environment
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Shop, Field or Customer location: May work around pipes, valves, electrical equipment and operating machinery, etc, such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.
Travel requirement:
Up to 75% overnight travel is required (Rental Vehicle or Air)
Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.
Xylem does not provide visa sponsorship for this position
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Salary range:
$72,300.00 - $130,100.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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