SevenRooms

The Team & Role

We are looking for a Head of Revenue Operations & Strategy to lead, optimize, and scale our GTM processes and systems to support SevenRooms' revenue growth. The Head of RevOps & Strategy will collaborate directly with Sales, Customer Success, Marketing, Product, Engineering, Finance, and Strategy & Operations teams to define strategy, implement performance metrics, and influence alignment of all revenue operations. This leader will be responsible for all aspects of planning, reporting, forecasting, quota allocation and management, process optimization, territory planning, and managing the overall design for the sales incentive plan in partnership with the Finance and People teams. Additionally, this role will oversee the GTM Enablement team to ensure strategic alignment and effective execution of enablement initiatives across all revenue-generating functions.

This role will report directly to our Chief Revenue Officer.

The Revenue Operations team is responsible for increasing revenue growth through effective and efficient sales processes, systems, and analytics. Your team will be responsible for strategy, planning, metrics reporting & analytics, GTM enablement operations, program management, and systems, fostering strong relationships with Revenue leadership.

What You’ll Do

• Leadership: Build and lead a high-performing, results-oriented Revenue Operations & Strategy organization, including GTM Process & Operations, Revenue Insights & Reporting, Revenue Systems teams (Salesforce, Gong, etc.), and the GTM Enablement team. Set and own the vision for the Revenue Operations organization moving forward, ensuring seamless integration between operational excellence and enablement initiatives.
• GTM Enablement Oversight: Lead the GTM enablement function to develop and execute comprehensive training programs, sales methodologies, and onboarding processes. Ensure alignment between enablement strategies and revenue goals, driving consistency in messaging, processes, and performance across all GTM teams.
• Sales Strategy & Planning: Lead bottoms-up business planning, target-setting, and own a "rhythm of the business” framework and cadence for the revenue organization. Provide analytics and reporting for the Revenue organization, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking, and funnel metrics & analysis across all lead sources.
• Revenue Operations / Systems: Own all systems and tools related to our sales & Customer Success with SFDC as our central hub. You will be responsible for evaluating, improving, and implementing all tools and software, including enablement platforms and content management systems.
• Incentive Plan Design & Strategy: Partner with Finance and People teams to design and manage the sales commission strategy & overall revenue team incentives strategy, ensuring alignment with revenue goals and fostering motivation and retention across the sales team. Lead ongoing assessments to optimize and refine commission structures based on performance and market trends.
• Operations: Develop the cross-functional operating relationships, playbooks, processes, and KPIs to enable growth across our revenue function as we scale. Ensure enablement materials and training programs support operational excellence and process adoption.
• Collaboration: Work cross-functionally to influence and gain consensus from multiple stakeholders. Collaborate with Product, Product Marketing, and cross-functional teams to plan, enable, and track go-to-market strategies for new product launches and pricing initiatives. Lead major change management or transformation efforts requiring cross-functional leadership collaboration, including enablement-driven initiatives.

Who You Are

• 15+ years of experience in a Sales Operations, Marketing Operations, Strategy, Sales Enablement, and/or Sales Leadership role in B2B SaaS (software-as-a-service) environments.
• Proven track record of leading change management, building aligned tooling, developing methods to plan, forecast, measure and systemize Sales KPIs for internal teams and customers
• Deep understanding of standard business practices related to Marketing & Sales Operations processes and systems (sales cycle, CRM, Marketing applications, lead generation, reporting, forecasting, territory management, compensation planning, and sales quotas), as well as sales enablement best practices, training methodologies, and content management.
• Demonstrated experience in designing sales commission plans at scale, including analysis, modeling, and optimization to drive revenue growth and align incentives with strategic objectives.
• Experience leading GTM enablement teams and developing comprehensive training programs, onboarding processes, and sales methodologies that accelerate rep productivity and revenue growth.
• Ability to thrive in an ambiguous environment with a high degree of autonomy.
• Ability to build productive and positive relationships across the organization at all levels.
• Excellent communication skills, particularly with executive-level partners.
• Expertise and experience with GTM tools, including Salesforce, and enablement platforms for training and content management.

What We Offer

• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry.
  • Bonus Eligible: The On-Target Earnings (Base + Bonus) range for this role is between $225,000 - $250,000 USD. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Wellhub, Spring Health, and Carrot.
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Learning and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2024, 2023, 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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