Are you ready to take your technical expertise to the next level at a place where YOU matter? We are seeking a passionate and dedicated Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional 3rd level support to our valued customers, ensuring a smooth and efficient experience.
A job that matters: Your Tasks
- Handling Support Requests: Respond promptly to fault reports and technical inquiries, prioritizing them based on urgency. Analyze and diagnose issues, working independently to develop solutions and workarounds, as well as collaborating with cross-functional teams.
- Technical Expertise: Utilize your knowledge of operating systems, servers, complex software systems, web applications, database applications, network technology, and access control systems to troubleshoot and resolve issues.
- Customer Focus: Maintain excellent communication with customers, providing technical advice on installation, configuration, and system inquiries.
- Documentation: Accurately record and categorize fault reports in the ticket system. Create knowledge articles and FAQs to assist both customers and internal teams. Test workarounds and software patches.
- Support and Testing: Provide support for field- and pilot tests, assisting in the evaluation of new solutions.
An experience that matters: Your Skills
- Experience: Minimum 3 years of professional experience in technical support (2nd/3rd level) of complex software and hardware systems or as a service engineer with field experience in installation, configuration, and operation of software and hardware systems.
- Education: Very good professional training in the field of computer science, electrical engineering, or communications engineering.
- Technical Background: Proficiency in Windows, databases, network technology, web and distributed software systems (infrastructure HW, SW, cloud). Knowledge of mechatronics and electronics is a plus.
- Interpersonal Skills: Excellent communication skills. Ability to work collaboratively with cross-functional teams and interface effectively with customers. A customer-focused mindset with a commitment to providing top-notch support and service. Strong analytical and problem-solving skills. Logical and networked thinking with a structured working style. Self-starter with a hands-on mentality and the ability to work independently.
A workplace that matters: Our offering
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- 200 BGN Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your professional development
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