Koch Industries

Primary Purpose:

To support Molex manufacturing plants in addressing customer quality concerns, fostering strong customer relationships, and ensuring customer satisfaction through effective quality management and technical expertise.

The Engineer, Customer Quality, is responsible for managing quality concerns, ensuring customer satisfaction, and collaborating with internal and external stakeholders to meet quality expectations.

Duties & Responsibilities:

Customer Satisfaction:

• Ensure customer satisfaction by addressing quality-related activities effectively.
• Maintain strong customer relationships through prompt response and technical support.

Quality Issue Resolution:

• Act as the primary point of contact with customers to understand their quality-related needs and execute strategies to address them.
• Responsibilities include:
• Managing on-site customer complaints.
• Coordinating validation processes or audits at manufacturing sites.
• Collaborating with global manufacturing teams across departments to enhance product quality and customer satisfaction.
• Conducting failure analysis for customer complaints and providing proactive support.

Non-Conforming Product Management:

• Oversee control and disposition of non-conforming products, including buy-and-resale parts.
• Assess, negotiate, and engage external contractors for manpower for sorting and rework at customer or hub locations.
• Supervise sorting/rework activities at customer or hub locations.
• Collaborate with manufacturing plants to optimize sorting processes and minimize costs, while preventing customer production line disruptions.

Corrective Actions and Reporting:

• Prepare, review, and submit 8D reports to customers with corrective actions as required.

New Product Development:

• Participate in Failure Mode and Effects Analysis (FMEA) for new products.

Quality System Development:

• Develop and implement quality systems and procedures to effectively communicate and meet customer expectations and needs.

Defective Parts Management:

• Coordinate with customers to facilitate the return of defective parts and ensure smooth processes.

Proactive Technical Support:

• Respond to customer technical inquiries promptly and effectively to prevent dissatisfaction.

Qualifications

Education Requirements:

• Required:
• Bachelor’s Degree in Engineering, Science & Technology, or equivalent.
• Preferred:
• Degree in Mechanical or Electrical Engineering.

Work Experience Requirements:

• Required:
• A minimum of 6 years of experience in manufacturing companies.
• Preferred:
• Experience in industries with a strong focus on quality management.

Skills & Abilities Requirements:

• Strong knowledge of engineering and quality principles.
• Solid understanding of manufacturing processes.
• Proficiency in FMEA, Global 8D, QC tools, SPC, and other QA/QC methodologies.
• Familiarity with ISO standards, RoHS compliance, and SAP systems.
• Good communication skills in English and Mandarin.

Benefits:

• Modern and professional American-standard environment
• PBM culture encourages collaboration and creates opportunities for each individual to become the best version of themselves.
• Full salary-based insurance coverage
• Premium health insurance after just 2 months
• Most Saturdays off
• Shuttle service provided
• Competitive Income

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

MOLEX, a brand under KOCH Industries with its headquarters in LISLE (USA), is one of one of the world’s leading interconnector manufacturer. Molex creates connections for life by providing technologies that transform the future and improve lives. With a presence in over 40 countries, Molex offers a full range of products, services, and connectivity solutions for the data communications, healthcare, industrial, automotive, and consumer electronics industries. We not only develop solutions for customers but also Create Connections for Life.

Molex Vietnam has been operating its first factory at Thang Long Industrial Park I since 2007. Currently, Molex is investing in a NEW FACTORY located at Thang Long Industrial Park II, Hung Yen province, with a total investment of approximately 145 million USD, covering an area of 100,000 m² and divided into 3 phases. This factory will produce high-tech products, such as high-speed cables and optical devices.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.