Navy Federal Credit Union

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle.

Security Training is comprised of a facilitation and support team of Trainers and Project Coordinators, and a Design and Documentation team of Documentations Specialists, Instructional Designers, Learning Solutions Architects, and Multimedia Designers. Both sides of the house support Fraud Operations and in their efforts to prevent fraud at Navy Federal.

A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter" button during your application.

• Seeking a Bachelor's Degree in Education, Instructional Design, business, communication, behavioral sciences, training development or related field
• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Experience in evaluating the effectiveness of courses and learning products and delivery methods
• Working knowledge of instructional design to develop courses for products, processes and/or skills
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood terms
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill in assessing organizational training needs and researching topics for course development
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Effective skill interacting tactfully and effectively in difficult situations
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Currently obtaining Master's Degree in related field
• Experience with Adobe Creative Cloud suite and Articulate 360 suite
• Experience in multimedia design and development for training
• Experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products
• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports and support tools that reinforce training, increase efficiency and help produce error-free work
• Develop and test course content, training activities, simulations and other technology driven products
• Assist with the development of classroom, online and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change
• Assist with development of instructional strategies and courses for a business unit and/or cross-company products and skills
• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved
• Involved in instructional design project teams with multiple deliverables, significant risk and complexity
• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives
• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle
• Conduct presentations for various groups including executive leadership
• Perform other duties as assigned