Effectively and efficiently coordinates the activities of the nursing unit
Assists with all admissions, discharges, transfers and changes within the unit utilizing the electronic patient tracking system and electronic medical record. Clerical:
Performs a variety of office, secretarial and other related duties both within and in support of assigned unit
Manages all intake and outbound documents
Handles incoming and outgoing communications
Effectively and efficiently answer patients’ call lights/requests and reports requests to appropriate personnel Patient Care:
Performs tasks related to routine patient care within an assigned unit under the supervision of a Registered Nurse
Assists with patient’s plan of care by providing and/or assisting with activities of daily living, including but not limited to personal hygiene, grooming, mobility, and comfort
Effectively and efficiently coordinates daily patient care activities on the nursing unit
Assists nursing staff to better facilitate patient admissions, discharges, and transfers.
Performs a variety of duties both within and in support of assigned unit as delegated by nursing staff
Responds to patient’s call lights/requests and reports to appropriate personnel when necessary
Assists patients in meeting nutritional needs, including but not limited to assisting with feeding, providing fluids and supplements. Inventory Control:
Orders, stocks, and replenishes unit supplies and necessary equipment in a cost efficient manner
Participates in identifying unit financial responsibility during budget preparation
Assists with keeping unit within its budget restraints Communication:
Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s)
Facilitates and directs communication among visitors, employees, and physicians within assigned unit
Facilitates unit communication including, but not limited to, telephones, intercom system, call light system, computers, etc. and relays information as appropriate
Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s) Customer Service:
Greets and assists all customers, physicians, patients, visitors and employees in a friendly and efficient manner
Ensures a safe and clean environment for patients and health care team
Welcomes visitors to the unit by greeting them, answering questions, giving directions, and referring inquiries as appropriate to nursing staff.
Answers telephone and directs calls and inquiries to the appropriate department or staff member.
Polite and friendly in all interactions whether by phone or in person Reporting/Recordkeeping:
Facilitates effective communication between disciplines by providing organized medical records
Assures timely and accurate access to pertinent patient data
Maintains unit-specific records/reports (i.e. unit log books, staffing sheets, etc.) as assigned Documentation:
Documents care provided using worksheets and/or the electronic medical record Regulation:
Adheres to professional standards, behavioral standards, and hospital policies as set forth by the organization
Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues Maintains confidentiality by protecting personal healthcare information of all patients.
Job Knowledge
High School Diploma or equivalent; required
Certification preferred but not required.
Obtains and maintains CPR certification as set forth by unit and Continuing Education.
Working knowledge of computers and software programs; required
Must meet and maintain education requirements upon hire and annually as determined by unit and Continuing Education Department
Working knowledge of office equipment (i.e. telephones, fax machines, scanners, etc.); required
Excellent organizational and communication (written and verbal) skills; required
Knowledge of medical terminology; preferred
Excellent interpersonal skills; required
Previous nursing assistant experience preferred but not required.
Basic knowledge of computers preferred
Must be able to read and write
Utilizes and cares for equipment on nursing unit Must be able to recognize changes and abnormalities in the patient’s condition and report to appropriate staff