Amazon

DESCRIPTION

Amazon’s Reliability and Maintenance Engineering Global Talent Development (RME GTD) team is seeking an experienced Program Manager to lead technical learning initiatives. The ideal candidate will develop and implement our content strategy, ensure curriculum quality, and create instructional materials. In this role, you will engage across MSP, Robotics, and other centralized teams to drive the vision for an accurate technical learning catalog for the equipment that RME is responsible to maintain for a global audience. This role calls for an individual who is technically proficient on equipment with the ability to gain credibility with RME site leaders and key stakeholders at various levels of the organization. Role requires up to 50% travel.

Key job responsibilities

• Oversee development of comprehensive education framework including creation of large learning curriculums designed for advanced maintenance and troubleshooting skills that encompass guided instruction and assessment through hands on proficiency.
• Own and manage program-level communications for new and existing training content developed through the Asset Release Process, ensuring timely updates and clear information flow to stakeholders.
• Collaborate with program managers to align on priorities, secure resources, define scope, and drive the timely delivery of technical training programs.
• Partner with SMEs, external vendors, and internal teams to design, implement, and assess technical learning initiatives; ensure training materials are technically accurate, actionable, and aligned with operational needs.
• Evaluate training content for accuracy, gather missing information, and ensure readiness for final instructional approval to support technician maintenance and troubleshooting.
• Promote efficiency and consistency by improving program standard work and implementing process improvements across training development workflows.
• Assess OEM training content to determine applicability and alignment with internal technical learning curricula.
• Use metrics and feedback to refine and maintain technical curricula, applying process improvement methodologies to schedule updates and ensure content relevance.
• Drive program design from the voice of the customer, ensuring learning outcomes meet technician needs and operational goals.
• Proactively resolve blockers, make timely decisions, and escalate issues as needed to maintain program momentum and delivery timelines.
• Evaluate technician skill acquisition and knowledge retention post-training to inform curriculum adjustments and validate learning methodologies.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Amazon Reliability and Maintenance Engineering team maintains and optimizes technologies ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance all the way through the value chain to small, high speed warehouses placed as close to our customers as possible. We maintain and optimize technologies in the Global Customer Fulfillment, Sort Center/Air, and Delivery Network. Come join us today on the Amazon Reliability and Maintenance Engineering Learning team!

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.