About the opportunity:
The Customer Success Intern will play a vital role in supporting our Technical Account Management team. This position offers hands-on experience in project management, data analysis, content management, and process improvement initiatives, contributing directly to the efficiency and effectiveness of our Technical Account Management operations.
What you’ll get to do:
Project Management & Reporting:
- Assist the organization and in the execution of monthly and quarterly Monthly Performance Reviews (MPRs), ensuring timely and accurate delivery.
- Support the planning and execution of cleanup projects to enhance operational efficiency and data quality.
- Contribute to the development and maintenance of governance documentation, ensuring adherence to established processes.
- Provide required support for steady-state activities, such as the maintenance of the TAM Scorecard, to ensure operational continuity.
Content Collaboration & Management:
- Collaborate with leadership to help develop, refresh, and publish engaging content for the TAM Tile on the Global CS Page, ensuring accurate and up-to-date information for stakeholders.
Enablement & Training Support:
- Assist in the development and development of enablement sessions to facilitate knowledge sharing and skill development within the team.
Skills and experience we value:
- Knowledge of Microsoft Office applications: Outlook, Word, Excel, Teams
- Working towards bachelor’s degree. Preferably in Business or engineering, or a related field
- Strong organization and planning skills
- Critical thinker with strong problem-solving and research proficiencies
- Excellent communication skills and confident presence
- Flexible and adaptable to changing priorities with the skills to work in a fast-paced environment
- Excellent interpersonal skills to ensure successful interactions and strong working relationships across tax teams
What would really make you stand out:
- Knowledge of Customer Relationship Management platform: Salesforce
- Knowledge of Reporting Tools: Power Bi, Smartsheet, etc.
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