Siemens

Application Support Engineer – Intern

Siemens Digital Industry Software – Tomorrow with Us! Meet the team - Video

Based: Yerevan, Armenia. Hybrid / Working on-location. Full Time

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. We offer a role with responsibility, independence, and the possibility to give proactively, by encouraging a teamwork culture with room for individual development.

About the job:

You will work closely together with other people within and outside of the team. For this we use a hybrid approach with an excellent balance work-from-home/office. Our in-house developed frameworks, tooling and agile approach have indeed proven to be compatible with remote working whereas regular everybody-in-the-office moments allow to keep the team spirit alive.

• Engage with custom IC design customers to assess their support needs, analyze design methodologies, and identify training requirements.
• Collaborate with account teams to strategize the deployment of IC design, simulation, verification, and place-and-route (P&R) workflows.
• Communicate effectively with product teams to ensure smooth deployment and address customer requests promptly.
• Provide day-to-day support for IC design tools and their integration with other Siemens simulation, verification, and P&R solutions.
• Respond promptly to customer inquiries and support tickets.
• Diagnose software-related issues and bugs related to IC design tools and offer effective resolutions or workarounds for customers.
• Document resolutions and contribute to the knowledge base to enhance the support experience.
• Create instructional videos and participate in webinars to support user training and documentation.

All about you:

You have a Master/Bachelor Degree or equivalent experience in Electrical Engineering, or similar.

• Bachelor’s degree in electrical engineering or a related field.
• Experience in the semiconductor industry or physical design.
• Preferred hands-on experience with EDA tools such as S-Edit, L-Edit, Calibre DRC, Calibre LVS, AFS, SDE, and Aprisa.
• Any programming experience is a plus
• Strong analytical and problem-solving skills with the ability to quickly identify and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and cross-functional teams.

Why Working at Siemens Software?

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need.

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