DELMIA-QUINTIQ

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer Intern in Malaysia!

Role Description & Responsibilities 

Your specific responsibilities will include, but not limited to:

• Handle incoming support calls, requests and emails to do with internal application, user license & account.
• Assess and dispatch issues according to predefined processes or solutions while acting as accountability partner on red alert situations.
• Assist senior engineers to provide technical solutions and advices to customers, partners and colleagues around the globe (includes monitoring & notifying on DELMIA Hosted services systems related error; assisting with pre-Go Live requirements for new customers).
• Analyze and assist senior engineers to resolve dynamic technical problems from various individually customized 3DS applications 
• Collaborate and engage with various resources worldwide to discover technical solutions 
• Contribute to the 3DS technical knowledge base with new findings & audit customer pages for ease of reference.

Qualifications 

• Completed/currently pursuing Tertiary qualification such as degree or professional Computer Science/Software Engineering/IT certifications.
• Good understanding of OOP & strong coding skillset.
• Highly self-motivated team player with strong command of both verbal and written skills in English, comfortable working with people at every level of the company. 
• Possess strong logical and analytical thinking with a problem-solving mindset.

What’s in it for you

• Gain exposure to a wide variety and valuable industry experiences and IT technologies in the world of customer success, staying up-to-date with product or service offerings, industry trends, and customer needs.
• Develop interpersonal skills through interaction and cross-functional collaboration with different stakeholders, allowing you to refine your communication, empathy, and conflict resolution skills. 
• Get surrounded by smart and fun colleagues for the best working experience and culture.
• Grow yourself and your career in conducive and supportive environment with competitive compensation.