Team Intro The content operations team is a global team responsible for empowering and incubating the creator community to grow within the TikTok ecosystem. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Serve as a key USDS partner for the Creator Product Adoption team, supporting the US execution of growth programs and vertical priorities - Oversee communications, in-app and offline, to US Creators for product adoption and community management needs - Design and launch creator communities to onboard, support and educate emerging and established creators at scale - Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention - Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics - Solicit, organize, and contextualize feedback from the creator community to support product development - Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Creator questions, ultimately designing, building and developing solutions for the US market.
Minimum Qualifications: - Bachelor’s degree or above in related fields or equivalent experience (1-3 years) - Great written and spoken communication skills to influence product partners and company decisions - Demonstrated experience in community building and engagement - Ability to manage multiple projects at the same time - Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level - Outstanding communication, presentation and problem-solving skills - Experience with influencer management in developer or creator ecosystems Preferred Qualifications: - Experience in creator management - Experience in insights & reporting
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