The Client Solutions team's mission is to establish and build scalable, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble and open to change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: - Manage and grow post-sale client relationships with advertisers of all sizes - Coordinate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution - Work with internal teams to guide inventory allocation - Monitor and analyze ad campaigns, and proactively take initiative to improve results - Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy - Support and work with sales team on pre-sale research and pitch - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Minumim qualifications: - Experience in account management/client services roles in digital marketing; agency experience is a big plus - Experience managing performance advertisers with a deep understanding of their challenges - Ability to analyze data and identify insights to assess campaign performance Preferred qualifications: - Proactive attitude with excellent project management, organizational, and analytical skills - Due to the nature of the markets and businesses that this role will be supporting proficiency in English and Russian is preferred - Ability to travel domestically and internationally as needed
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