Keppel is a leading global asset manager and operator with strong capabilities in energy & environment, urban development and connectivity, creating solutions for a sustainable future. This role sits within the Shared Services Centre in IT team. The intern will be responsible in the following: • Assessing existing SAP/ other application operation process and recommending improvements. • Ensuring compliance and supporting annual audit exercise. • Assist in AMS weekly reporting to monitor aging tickets, team performance, open tickets etc. • Assist to perform service requests (minor changes) and provide customer experience on their queries or pain points based on standard operating procedures (SOP). • Coordinate in User Access Review for applications. • Participate in system integration testing (SIT) testing and coordinate user acceptance testing (UAT) for enhancements/projects. • Provide support globally, including facilitating discussions with China users (if Chinese speaking). Learning Outcomes: • Learning opportunities in area of IT service management / maintenance. • Exposure to various applications i.e. SAP, .NET, Microsoft Azure, Moodle, Treasury System, Concur etc. • Learning opportunities pertaining to application User Access design, process and control. • Exposure to various Keppel’s Business Units, and co-workers from across the globe. • Learning opportunities to apply automation (RPA) and to explore new ideas to improve gaps in support processes or reporting.
Job Requirements: • Undergraduate pursuing a degree in Computer Engineering, Computer Science, Business IT, IT Security. • Excellent teamwork, collaboration, interpersonal, and communication skills. • Superb analytical and problem-solving abilities. • Excellent organizational and time-management skills. • Effective communication skills with business users are a plus. • Pro-active, able to work independently and in a team with minimal supervision. • Knowledge or experience in SAP, Concur is a plus. • Knowledge or experience in Intranet is a plus. • Knowledge in HTML, CSS, Dot Net, K2 and JavaScript is a plus. • Knowledge in cloud infrastructure is a plus. #LI-LG1
Corporate
Operating Division
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