Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Contract Logistics team is looking for a new National Contract Logistics Customer Retention Manager Consumer.
Your Role
The Retention Leader in Contract Logistics is responsible for driving positive customer experiences, fostering sustainable account growth, and ensuring long-term client relationships by delivering high-quality services and exceeding expectations.
Your Responsibilities
- Foster long-term customer relationships by delivering exceptional service and driving customer satisfaction.
- Coordinate RFQ, renewal processes, and the introduction of new services, ensuring alignment with contractual agreements.
- Act as the primary contact for economic, contractual, and operational matters for assigned customers.
- Identify business opportunities, implement action plans for service deviations, and drive continuous improvement initiatives.
- Resolve critical escalations and implement solutions to address service challenges effectively.
- Facilitate communication between operations teams and customer stakeholders to ensure alignment and operational consistency.
- Implement and manage the Customer Engagement Program (CEP), promoting innovation and value-added services.
- Drive account retention and renewal efforts, maintaining a +95% retention rate within the vertical.
- Oversee contract management, ensuring accuracy, compliance, and timely renewals or amendments.
- Prepare and lead strategic reviews and presentations for customers, showcasing performance and driving competitive proposals.
Your Skills and Experiences
- 10+ years of experience in logistics, operations, or supply chain management.
- 5+ years of experience in customer/account management roles with similar responsibilities.
- Strong expertise in 3PL operations and front-line account management.
- Proven ability to understand customer needs and implement loyalty strategies effectively.
- Excellent communication, active listening, and presentation skills.
- Strong problem-solving and analytical abilities, with experience in diagnosing and resolving operational issues.
- Comprehensive understanding of supply chain processes, logistics, and commercial practices.
- Proven experience in managing contracts, preparing proposals, and conducting negotiations.
- Project management skills with the ability to coordinate cross-functional teams.
- Highly organized, empathetic, and customer-focused, with a sense of urgency and a results-driven mindset.
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $150,000.00 and $175,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TW
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