Replicon

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Auto req ID

9816BR

External Job Title

Customer Success Manager

Position Responsibilities

The Customer Success Manager (CSM) is responsible for building and maintaining customer relationships to ensure that our customers are adopting Deltek's SaaS products. The CSM is responsible for renewing existing SaaS contracts, identifying new business and expansion opportunities, maintaining/exceeding quota levels for both renewal and expansion efforts, providing customer assistance for requests, inquiries, and training needs, escalating customer issues to Support and other organizations at Deltek. The CSM typically reports to a Team Lead, Manager, or Sr Manager within the Customer Success SaaS organization.

Work Location

Philippines, Makati City

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in sales, a customer service field, or equivalent experience.
• Strong, proven sales skills.
• Excellent customer service and relationship development skills.
• Strong verbal/telephone and written/electronic communication skills.
• Excellent time management and organizational skills.
• Enthusiastic, hard-working, and pleasant attitude.
• Demonstrated industry knowledge in the Federal IT Government market.
• Strong computer and internet skills, including MS Office, and internet research.
• Able to work extended hours (to cover various US time zones)
• Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales.
• Strong interpersonal skills with the ability to adapt to varying situations and personalities.
• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas.
• Excellent communication skills, both oral and written, that will enable the remote sale of products and services, as well as internal information-sharing.
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!