Jamul Casino

Job Details

Description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. 

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The Emerald’s Server will be responsible for providing excellent customer service by warmly greeting guests, accurately taking and communicating orders, and maintaining thorough knowledge of the menu. They should manage orders efficiently, keep tables clean, and adhere to health standards. Teamwork is crucial, as servers must collaborate with kitchen staff and support each other during busy periods. Professionalism, including a neat appearance and positive attitude, is essential, as is the ability to handle complaints effectively. Overall, these expectations aim to create a seamless and enjoyable dining experience for guest. As the Emerald’s Server you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful guest service to all guests and team members.
• Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.
• Complete sales to guests including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank.
• Provide table service to guests according to department standards.
• Follow appropriate food handling procedures to ensure safe, quality products.
• Maintain cleanliness/appearance of assigned area, stock/restock supplies, and complete side duties according to department standards.
• Participate as a team member with all servers, bussers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
• Meet department uniform, appearance, and grooming requirements.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.
• Other tasks and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent
• Six months experience in Asian Cuisine food service preferred
• Knowledgeable of food and wine
• Must possess excellent interpersonal skills
• Available to work required schedule which may include nights, weekends, holiday, and overtime as needed

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

• Ability to earn and maintain Gaming License. 
• Ability to earn and maintain RBS Certification within 60 days of employment.