Follett

Who We Are and What We Do

For over 150 years, Follett has been shaping the future of higher education - with memorable retail experiences, pioneering technology, sustainable practices, and programs that ensure students get instant, equal, and affordable access to the course materials they need to be successful. Click here to learn more about Follett Higher Education.

Who We're Looking For

We're looking for people who are passionate about shaping the future of higher education. Follett's Retail Management Spring Internship program is a paid part-time opportunity for college students to gain hands-on experience performing various team member and manager duties over the course of a 6-to-8-week session. This experience will introduce students to the various components of retail management while developing their leadership skills. Within this internship, you will work closely with other campus store managers and team members to develop an understanding of how Follett's retail business works and what it takes to excel in a management role.

What You'll Do and What Skills You'll Develop

Leadership Development:

• Commit to learning Follett's expectations of managers and use them to personally develop by asking questions and seeking feedback.
• Actively participate in the internship program training activities, developmental opportunities, and events.

People Management:

• Gain experience managing a team of hourly team members and team leaders and creating business strategies and goals.
• Acquire skills in recruiting, selecting, and talent management of hourly team members and managers.

Visual Merchandise & Inventory Management:

• Complete store walkthroughs to learn the importance of ensuring proper stock levels, inventory placement, and customer service levels.
• Gain experience managing the in-store merchandise displays from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Learn how to manage Follett's online order fulfillment process within a store.

Customer Service:

• Obtain knowledge of customer service fundamentals and experience building and managing a customer-first team culture across the store.
• Deepen customer service, problem-solving, and resolution skills.
• Develop skills to build effective campus business relationships.

Financial Acumen & Business Analytics:

• Understand business reporting and insights to understand, troubleshoot, and follow up on opportunity areas.
• Gain experience leading and driving a business objective through goal setting, team building, merchandising, and great customer service.
• Learn cross-functional standards, which include key performance metrics.