About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About
The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities:
1. Lead a front-end team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond
2. Drive the team's goals and technical direction to pursue opportunities in customer service domain
3. Define long-term technical roadmaps and contribute to technical decisions on the team.
4. Responsible for building and optimizing scalability, reliability and responsiveness of applications, and to deliver compelling end user experience
5. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
6. Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.
Minimum Qualifications
1. B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions
2. Experience of driving collaboration across cross functional teams on delivering shared goals
3. Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimization of end user experience, stability & scalability, code modularity and rendering latency
4. Experience in leading challenging system design or technical initiatives
5. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility
6. Proficient in at least one of the mainstream backend languages, preferably go
7. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular. Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process
Preferred Qualifications
1. Strong business acumen and data sensitivity
2. Passionate about software coding/development and building great mobile/web applications
3. Demonstrate the ability to work and thrive in diversified cultures
4. Industry experience in building customer service or related platforms is a plus
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
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