ByteDance

Responsibilities

Team Introduction

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:

• Develop large-scale software systems that powers ByteDance app

Improve system design and architecture to ensure high stability, performance and reliability of the product

• Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development
• Research, design, and develop computer and network software or specialized utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.

Qualifications

Minimum Qualifications

• Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
• Industrial experience with a general purpose programming language, preferably Java and Golang
• Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ
• Experience working on distributed cloud services
• Understanding of algorithms, data structures, and their time and space performance

Preferred Qualifications:

1. Good understanding of large scale backend service design