Global Blue

Main duties and responsibilities

• Delivery of own sales targets – own portfolio of GA/IKA including cross sell GB products
• Delivery of account specific contractual obligations
• Account Plan for any key account to be discussed min 2 times yearly with line manager
• Delivery of new business affiliation
• Customer relationship management to reach partnership level
• Improve merchant knowledge and expertise with our services
• Coordinate SELL OUT activities for own portfolio of GA / IKA with Business Support Team
• Accurate use of CRM to plan, record and report account specific activity
• Align with GAM/IKAM team to access the affiliation strategy and ask for support to win and maintain the merchants with respective stakeholders
• Follow Global Blue (GB) guidelines and excellent usage of GB sales tools 
• Accurate use of Salesforce CRM to plan, record and report account specific activity
• Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
• Support any commercial activities including training and presentation
• Willing and able to travel to various stores for training or to conduct merchant meetings

Relates and cooperates mainly with

• Country Managing Director
• Head of APAC
• Sales Director
• Global Account Manager/International Key Account Manager
• Local IT team
• Global Technical Account team
• Business Support team
• Local Finance team
• Payments team
• Product and Marketing team

Qualification and Education

• Sales talent with strong results orientation, passion and determination to reach sales targets
• Min 3 years experience in Key Account / Account management or Sales Management
• Hands on experience in proposing, planning and carrying out marketing and sales events.
• Preferably experience in working with global HQ stakeholder
• Preferably in retail, financial services or hospitality industry
• BtoB business background is welcome

Specific skills and knowledge

• Business level English (both speaking and writing) and fluent Japanese
• Business acumen and strategic thinking
• Strong communication and interpersonal skills
• Experience in using CRM and sales reporting system
• Good MS Office products knowledge
• Good skill to understand of stakeholder’s needs and demand
• Good skill to find and/or create the solutions to stakeholder
• Good skill to influence to non-direct relation people
• Demonstrate good presentation skills to attend partner and client meetings
• Understanding of Retail and Point of Sales environment in Japan
• Understanding of BtoB business customary (Preferable)