ByteDance

Responsibilities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Team Introduction

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Responsibilities

Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news. Moreover, below are the regular responsibilities expected from this role, it includes and is not limited to:

• Perform daily audit on the internal system
• Provide analysis of errors and feedback to the bpo/in-house teams
• Create effective training plans to deliver policy and process training to in-house and external teams
• Provide support on policy/quality related questions on real-time basis
• Responsible for guiding new joiners in order to achieve ramp up targets and monitor their productivity targets
• Work closely with overseas quality analysts to discuss RCA and project plans for the bpo teams
• Conduct in-depth root cause analysis to understand the reasons for errors and prepare effective action plans to reduce the error rate
• Identify potential errors or loopholes in existing policy descriptions and share suggestions to improve them
• Suggest new additions to the policy and optimize the existing process and tools used

Qualifications

Minimum qualifications

• Bachelors degree and above or equivalent working experience in a short video product user industry.
• At least 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of business needs, and strategic thinking skills.
• Familiar with the business logic of labeling and working mode of upstream and downstream teams.
• Familiar with machine learning and content understanding.
• Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders.

Preferred qualifications

• Familiar with Microsoft Office Suite (PPT / Excel / Word)
• An understanding of tools such as the Working Hours tool, and Data visualization are an advantage
• Knowledge of MS office tools such as documents, excel and power point
• Have a demonstrated ability to make good decisions in complex situations
• A quick learner who can learn new tools and skills quickly in a fast-faced environment
• Strong presentation and meeting felicitations skills with strong cross-cultural communication and interpersonal skills
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.

Trust & Safety recognises that keeping our platform safe for ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.