MaineHealth

Customer Service Representative - Day/Evening

• LocationPortland, ME
• Facility Maine Medical Center
• Schedule - Shift - Hours Full Time - Day/Evening
• Job Category Clerical/Administrative Support
• Req #: 191275

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Summary

Schedule: Monday - Friday 11:30a - 8:00p

Serves as a vital first contact for many MMC patients, visitors, or other in MMC's lower intensity entrances and waiting areas (Bramhall Entrance, Connector Entrance, and Scarborough Surgery Center, NICU/CCN, SCU, and CTICU). May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)
• Education: A high school diploma is preferred.
• License/Certifications: N/A
• Experience: One to three years of experience in a health care setting is desirable but not required. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.
• The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
• Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
• Must maintain a positive outlook, high energy level, and pleasant demeanor.
• Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
• Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
• Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.
• Ability to work independently (without direct supervision).
• Ability to understand, interpret, and explain institutional policies and procedures.
• Outstanding organizational and communication skills.
• Basic computer skills sufficient to use Microsoft Word and email and internet programs.

Additional Information

Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.

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