Klub

Job Title: Program Manager - Collections

Location: Ahmedabad/Bangalore

Experience Required: 3-5 years

Industry: Lending NBFC, Bank or Lending Fintech

Job Description:

We seek an experienced and detail-oriented Program Manager - Collections to join our team at Klub. The successful candidate will manage our lending platform's collections process, ensuring timely loan amounts and interest recovery from digital-first consumer brands. This role requires a strong understanding of credit risk, exceptional communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

Collections Management:

• Develop and implement strategies to manage and improve the collections process.
• Monitor accounts to identify overdue payments and take appropriate action to recover outstanding debts.

Client Interaction:

• Engage with delinquent customers to understand their situation and negotiate repayment plans.
• Maintain positive relationships with customers while ensuring timely collections.

Portfolio Monitoring:

• Regularly review the loan portfolio to identify high-risk accounts and take preemptive measures.
• Analyze trends in late payments and defaults to improve collection strategies.

Reporting and Documentation:

• Prepare detailed reports on collection activities, including recovery rates, delinquency trends, and portfolio performance.
• Maintain accurate records of interactions with customers and collection efforts.

Collaboration:

• Work closely with the credit underwriting and risk management teams to identify and address potential credit risks.
• Coordinate with legal teams to handle escalations and initiate legal proceedings when necessary.

Training and Development:

• Train and mentor junior team members on best practices in collections and customer interaction.
• Develop and update collections policies and procedures to enhance team efficiency.

Qualifications:

Experience: 3-6 years of experience in collections management within a lending company or fintech, with a strong focus on credit risk and recovery.

Industry Knowledge: In-depth understanding of the lending industry, particularly in credit risk assessment and collections.

Communication Skills: Excellent communication and negotiation skills, with the ability to handle difficult conversations and maintain customer relationships.

Analytical Skills: Strong analytical abilities to assess risk and develop effective collection strategies.

Problem-Solving: Proactively identifying issues and implementing solutions in the collections process.

Skills and Competencies:

Attention to Detail: High level of accuracy in monitoring accounts and documenting collection efforts.

Decision Making: Ability to make timely and informed decisions regarding collection strategies and escalations.

Customer Focus: Strong focus on understanding customer needs and balancing recovery efforts with relationship management.

Leadership: Capability to lead, train, and mentor a team, ensuring consistency and compliance with company policies.

Educational Background:

A bachelor's degree in Finance, Business Administration, Engineering or a related field is preferred.