Collections Specialist
Remote (Prefer Davenport, IA or Minneapolis, MN)
Support the regions day-to-day AR collections process through the monitoring of AR aging and Collections System. Following Firm collections policies and procedures takes action to recover delinquent accounts by initiating collections calls. Prepares reports reflecting status of collection activity and recommends resolution for disputed issues with clients.
Essential Duties :
Transactional collection processing duties may include but are not limited to:
- Initiate collection calls for customers and ensure that they are maintained at a high volume and in compliance with the company’s collections policies and procedures, and a positive customer service experience is received.
- Document detailed notes into the collections tracking system, coordinate follow up calls, resend invoices, and research any client account discrepancies.
- Set up payment terms up to $25,000.
- Ensure timely and accurate processing of all customer correspondence including collection letters.
- Work independently with Relationship Leadsand Clients regarding payment arrangements, collections, skip tracing and client issues.
- Submit write off Requests with appropriate approvals
- Credit research, initiate client refunds and credit applications
- Submit requests to AR Team for sending accounts to coll ections
- Processing of credit card payments
Reporting & Analysis duties may include but are not limited to:
- Analyze and recommend resolution for disputed issues with clients and subsequently set up payment terms and
administer stop work program (when in place).
- Perform quick account analysis and initiate difficult account analysis to the AR Team
- Initiate Neg bill requests as needed to RL/Biller
Build and maintain relationships with Relationship Leadsand Finance Management for additional assistance with more complex collection situations.
#DICE
cclausen@c4techservices.com
Read Full Description