Level 3 Desktop Support X 2
Remote
JOB DESCRIPTION
Center for Advanced Tax Technology (“CATT”) is a fast-paced, high-energy, collaborative environment that also happens to be one of the fastest growing tax practice groups at RSM. The CATT team is focused on enhancing US and global ability to deliver comprehensive, value-added, and efficient Tax products and services to our clients. It is a dynamic team with professionals of varying backgrounds from tax functional, tax technical, technology development, and product management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.
JOB SUMMARY
This role works in the areas of technology delivery operations and support. The support aspects of this role emphasize testing and support of MS Office based files and related MS Office based tax software tools. The development focus is primarily Microsoft (MS) Office-based tools and includes enhancements to existing tools and development for new tools. To execute, this role coordinates with staff, product teams, IT, other functional areas within the broader firm, and field offices to ensure we optimize our technology and operate and efficiently.
ESSENTIAL DUTIES
- Advanced triage and support related to MS Office files, including programmatic triage and intervention via VBA.
- Excel tool development/refinement including Microsoft Office Visual Basic (VBA) based components.
- Testing of MS Office based tools to meet defined specifications.
- Scheduled and ad hoc testing and maintenance of existing Tax processes and tools.
- Issue identification and follow-up with engagement teams.
- Level 3 support ticket follow up when assigned including communications and alignment with IT.
EDUCATION / CERTIFICATION REQUIREMENTS
- Bachelor's Degree (required)
- Bachelor’s Degree with IT emphasis (preferred)
JOB REQUIREMENTS
- Minimum of 2 years relevant work experience (required)
- VBA7 or similar programming experience (required)
- Advanced technical expertise in MS Office suite, especially Excel (required)
- Great attention to detail and quality (required)
- Ability to be responsible and effective while working remotely (required)
- Self-motivated and proactive approach to follow up on job assignments (required)
- Strong oral and written communication skills including technical writing (preferred)
- Prior public accounting experience or other professional service experience (preferred)
- Ability to work within a team environment on concurrent projects and activities (preferred)
SUCCESSFUL CHARACTERISTICS / SKILLS
- Strong attention to detail, and ability to translate sophisticated concepts into language and context that are relevant to the business and vice versa.
- Creative, out-of-the-box thinker.
- Passion for technology and providing exceptional experiences both internally for our employees and externally for clients and prospects.
- Ability to coordinate with cross-functional teams by conveying details in a clear, concise, and credible manner.
#DICE
cclausen@c4techservices.com
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