About Our Team
The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities
1. Responsible for the product planning, goal setting, and strategy breakdown of the international e-commerce customer service system for ByteDance's customer service platform.
2. Familiar with customer service operations, leveraging the capabilities of large models to enhance resolution and handling efficiency through AI-assisted agents.
3. Develop product solutions to address identified issues and collaborate closely with algorithm, customer service, operations, research and development teams to implement these solutions and achieve business objectives.
Minimum Qualifications
1. Bachelor's degree or above, majoring in computer science, educational technology, or related fields preferred.
2. At least 3 years of experience in strategy products such as voice, NLP, including but not limited to intelligent dialogue, LLM, AIGC, and other areas.
Preferred Qualifications
Practical experience in intelligent assistance for customer service or international e-commerce business products is preferred.
Possess strong market insight, data analysis skills, clear logical thinking, and team collaboration spirit. Able to integrate resources from various parties to achieve product objectives with good innovation awareness.
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