Metrobank

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title: Head, Learning Delivery Management

Role Exposure:

• Develop an in-depth understanding on the human resources and learning and development operations of the Bank
• Work on challenging and impactful projects that contribute to the Bank's growth and success
• Hone your leadership skills and build a competitive profile for a rewarding career as an officer of the Bank. Participate in cross-functional teamwork, fostering collaboration and creativity, and receive personalized career coaching and mentoring to chart your professional growth path
• Enjoy competitive perks and benefits that reward your hard work and dedication

Job Summary:

• Manages the budget, expenses, facilities, financial transactions, databases/records and reporting requirements of the Metrobank Academy. 
• Provides effective administrative support in the implementation of various training programs.
• Oversees seamless implementation of all Institutional training programs (i.e. onboarding, leadership, development programs).

Specific Duties & Responsibilities

Specific Duties & Responsibilities

Filing and Database Management

• Oversees the development and management of the Bank’s training database.
• Ensures accuracy of all employees’ training take-up information.
• Ensures proper safekeeping and implementation of training contracts, training exam materials and other critical training documents.
• Supervises the shredding of the examination papers/purging training files upon reaching their destruction date.

Training Facility Management

• Ensures the upkeep, orderliness and cleanliness of training equipment and facilities.
• Facilitates accreditation and reaccreditation of hotels and external accommodation and training venues.
• Conducts research with General Services Group (GSG) and external product suppliers to upgrade and upkeep equipment and facilities.
• Ensures and provides close coordination for logistical support e.g. furniture, repairs and installation, flight tickets, budgets, transportation and dispatch of circulars/memoranda, training schedules in close coordination with Business Partnership Officers and/or Team Leads and Program Management Teams.
• Liaises with Heads of security and maintenance to ensure proper housekeeping and aesthetic requirements of training facilities.
• Conducts inventory of all training equipment and paraphernalia.

Budget Management and Controls

• Prepares and manages the corporate training budget.
• Reviews requests for payment of training expenses.
• Ensures that monthly expenses incurred in training are recorded and reported.
• Monitors expenses versus training budget.
• Approves reimbursements for transportation (trip/flight tickets) and accommodation (including hotel and staff house request) of training participants within authorized limits.
• Ensures that the training policies, operations manual and implementing guidelines are updated and synchronized.
• Analyzes training expenses and studies/recommends cost saving solutions (e.g. alternative delivery modes/channels, etc.)
• Oversees Metrobank Academy housekeeping and compliance to bank controls, safekeeping of training documents/file management.

Training Administration

• Ensures smooth conduct of all training programs.
• Ensures that there is no conflict in the schedule of training programs.
• Broadcasts the training calendar in appropriate venues.
• Ensures the availability of recommended resource speakers / Subject Matter Experts.
• Oversees the accreditation of training providers.
• Ensures timely preparation and reproduction of training materials.
• Ensures that required training contracts are signed by participants/training providers before the actual run.
• Organizes the training logistics.

Training Evaluation

• Maintains policies and procedures for training test administration and safekeeping and updating of all training tests and evaluation tools.
• Ensures that all training tests are updated and well-kept.
• Supervises the administration of tests and reporting of results for training programs.
• Supervises follow-through on training programs based on training evaluation or feedback.

Management Reports

• Ensures preparation of timely and accurate management reports

Others

• Provides strong leadership and exercise of management skills to ensure team engagement, optimum productivity, retention and skills training.
• Ensures good housekeeping and administrative efficiency of the unit including but not limited to, files, retention, and expense management
• Provides continuous mentoring, learning and development opportunities to team members.
• Ensures that compliance/regulatory requirements are met for assigned programs and enforces consistent quality/standards in training management.
• Conducts continuous workflow review and implements process efficiency improvements as necessary.
• Ensures completeness and accuracy of databases and industry data collection necessary in generating reports, which serve as basis for decision making or next level action
• Maintains network with external counterparts for benchmarking and updates.
• Provides consultancy services to subsidiaries on HR matters in the area of specialization.
• Conducts/facilitates training programs as needed.
• Performs other related functions/projects that may be assigned from time to time.

Other Details:

Rank: Junior Officer

Business Unit: Human Resources Management Group

Office Location: Metropark, Pasay & Metrobank Center, BGC, Taguig

Work Set-up: Monday to Friday, Onsite, 08:30 AM to 06:00 PM