Role Description

The purpose of a Sr Clinical Informatic Specialist at Oak Street Health is to serve as a coach for medical scribes in order to help provide an exceptional patient experience and maximize provider efficiency.

The Senior Clinical Informatics Specialist (Sr. CIS) is a senior medical scribe who serves as a coach for medical scribes in our clinics. Scribes are partnered with a physician, nurse practitioner, or physician assistant to support charting, billing, coding, and EMR navigation in an effort to offer an extraordinary patient experience and maximize provider efficiency. The Sr. CIS is expected to lead, coach, and support a region of scribes, in partnership with the Practice managers (PM), Population Health Directors (PHD), Regional Vice Presidents (RVP), and medical directors (SMD/CMD). The Sr. CIS is expected to have deep knowledge of key aspects of the OSH business model, including (but not limited to): Risk score, Clinical documentation, and scribe performance as well as greenway and canopy utilization.

Check out this pamphlet for a sneak peek into the life of a Sr. CIS at Oak Street!

Core Responsibilities

Leadership & Coaching:

Partner with the regional leadership to support the hiring, onboarding, and ongoing training of scribes
Support Oak Street Health initiatives by ensuring clinic scribes are properly trained and executing workflows that drive high-quality patient care and support our care model including but not limited to EMR documentation hygiene, thorough charting, quality metric compliance, and prompting provider to address patient care gaps
Follow the CIS Evaluation Timeline for each regional CIS including routine shadowing of provider/CIS pairs, patient chart reviews, and assessment of gaps in CIS knowledge, as well as addressing any inconsistencies that arise from evaluations
Report results of evaluations and reviews to central and regional leaders
Partner with PHD/RDO/RVP/SMD and/or central support to highlight any trends in team training, execution, or other opportunities for improved workflows, efficiency, or experience
Organize quarterly scribe events for his/her region to support team building
Sr. CISs are expected to acquire and demonstrate mastery of content to support their work including but not limited to: coding and billing, EMR navigation, Risk score, clinical guidelines, performance and training of scribes in their region, and morning huddle responsibilities
Organize and deliver monthly training for the regional CIS team
Attend various Sr CIS training, hosted by the central leadership team throughout the year
Other duties as assigned

Ideal candidates will be (required)

Passionate about their work and motivated to be a part of a fast-growing organization
In good standing as a CIS/scribe
US Work Authorization
Someone who embodies ‘being Oaky’

Ideal candidates will be (strongly preferred)

~8+ months of CIS/scribe experience
Leadership experience and/or natural tendency to lead
Experience with Project Management and engagement (Developing project scopes and objectives, involving all relevant stakeholders, developing a detailed project plan to track progress, reporting and escalating to management as needed, and creating and maintaining comprehensive project documentation).
Comfortable with ambiguity and have a love for problem-solving
Eager to advance the CIS program’s efficiency and effectiveness
Intermediate to Advanced Excel knowledge and experience
Data Warehouse knowledge and experience

What Does Being “Oaky” Look Like?

Why Oak Street Health?