Regular follow up with customer contacts, Customer Engagement Managers and Project. • Managers to ensure as early as possible payments.
Make outbound collection calls or emails in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify proactive issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports (ageing).
Provide timely follow up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Send invoices to customers either in hardcopy or soft copy and any other statements required.
Accounting reporting and query resolution.
Prepare reports and reconciliations.
Assist with month-end closing.
Respond to all customer inquiries.
Support Team Lead and Senior Accounts Receivable Accountant in responding to Audit and Business queries and in identifying and implementing Process Improvements.
Timely and accurate solving of all internal/external queries related to these responsibilities.
Continuously improve processes.
Open to work cross markets.
Standard Operating Procedure creation and updating.
Making the collection process controls established through the internal policies.
Ensure Key Metric’s are met and service is delivered to end users as expected.
Special and ad hoc projects as assigned by AR Team Leader.
What skills and experience do you need?
BA in Economics or Finance.
Ideally 5+ years of experience within Accounts Receivable area together with some supervisory experience and a willingness to learn and develop in this direction.
Sufficient experience in a similar capacity, international set up preferable.
Good understanding of Oracle Fusion and finance business processes.
Excellent written and verbal English skills.
Knowledge of procedural controls and data validation techniques required.
Strong analytical thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed.
Proficiency in:
Planning and organization
Attention to details
Numeracy
Information Acquisition
Team work
Customer focus
Persistence and focus on targets.
What's in it for you?
Benefits:
Competitive salary package.
Private Medical Insurance.
Meal tickets.
Sport allowance.
Robust benefits package (Referral Bonuses, Discounts and Stock Options).
Diverse activities with a high international share and a wide range of topics.