Accor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Plays a vital role in terms of administration support to the entire sales team.
• Participates in the organization of sales & marketing actions such as sales briefing and weekly sales meeting, taking sales leads for prospects and clients.
• Undertakes the daily competition check call around. 
• Collates business cards for the team and ensures that all are uploaded to ‘constant contact.
• Manages the order process for any purchasing items. 
• Plays a key role in maintaining sales tracking files up-to-date and cliental database, with input from the Assistant Director of Sales and sales team.
• Implements and controls professional sales office administration
• Interacts and cooperates with various departments such as; the Reservations, Front Office, Property Services, Food & Beverage and Accounting Department.
• Provides back up support to Sales Team during any promotional activities.
• Replies to customers' written and verbal correspondences in a timely fashion that will increase customers' satisfaction; latest within 24 hours.
• Identifying potential clients through lead generation activities – telemarketing, correspondence, mailing etc…
• Analyzes client's need and see how our products apply to those needs.
• Liaises closely with all Departments within the Hotel including Front Office, Food and Beverage and Banqueting, instantly follow up new sales leads and report at the regular sales feedback.
• Manages and updates the shared drive in the computer system with information required
• Answers incoming phone calls in a pleasant manner using Raffles telephone etiquette
• Arranges site inspections for potential guests.
• Maintains high level of knowledge of the competition's product.
• Maintains good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible.
• Consistently offers professional, friendly and engaging service to guests and colleagues.
• Ensures prompt and courteous service is extended to both internal and external customers.
• Ensures the achievement of sales objectives on a monthly, quarterly and yearly basis.
• Solicits group, transient and/or banquet business through action plan preparation and execution.
• Establishes parameters, quotes and negotiate prices, confirming by written contracts 
• Maintains accounts, contact, activity and business details within the appropriate software applications.
• Works closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied.
• Prepare weekly, monthly, quarterly and annual reports, as required
• Follows departmental policies and procedures.

Qualifications

• Experience in a similar role, preferably in the hospitality industry;
• Strong communication and interpersonal skills;
• Ability to work independently and as part of a team; and
• Fluent in English and speaking Chinese is a plus.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.