Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Purpose of the role:

As a Product Specialist Trainee, your main responsibility will be to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement. You will have the flexibility to work remotely while also having the opportunity to collaborate and engage with colleagues in the office.

Key Responsibilities:

• Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines
• Maintain excellent communication, follow-up, and proactive collaboration with customers
• Troubleshoot and resolve technical issues in a timely manner
• Document and escalate complex issues to higher-level support teams when necessary
• Provide training and guidance to customers on the operation and maintenance of our analyzers
• Collaborate with cross-functional teams to ensure customer satisfaction

Required Profile:

• Students of Biomedical Engineering and/or Biomedicine
• Ability to make curricular and/or extracurricular internship agreements
• Currently enrolled with a Spanish Univeristy.
• Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must
• Proactive and solution-oriented mindset
• Strong teamwork and collaboration skills
• Interest in new technologies
• Analytical thinking

What do we offer?

During the internship, you will get an insight into a global company. As a Product Specialist Trainee, you will have the opportunity to gain practical experience and develop your skills in the following areas:

• Learn the functioning of a microbiology and/or anatomical pathology laboratory.
• Receive specific product training on Roche's offerings in these areas.
• Enhance your communication, troubleshooting and customer service skills and expand your network within the company.
• Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.
• Provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols.

Additionally, you will have the chance to collaborate with cross-functional and collaborate with global teams when necessary. This internship will provide valuable hands-on experience and the opportunity to contribute to customer satisfaction. 

You will learn what "Customer centricity" means and how the Global Customer Support of Roche Diagnostics implements this in its daily work.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.