Google

Google welcomes people with disabilities.

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Experience with sales engineering/technical consultancy and selling SaaS solutions.
• Experience in architecting cloud based analytics systems and dashboards.

Preferred qualifications:

• Experience with Basic Application development (e.g., HTML, PWA, JavaScript, Apps Script).
• Experience deploying Google’s Collaboration tools (e.g., Workspace, Classroom, Chrome) in either an Education or Enterprise setting.
• Experience with managed endpoint devices, and the growing ecosystem of browser-based applications and collaboration tools in digital transformation projects.
• Knowledge of web and related technologies (e.g., HTTP, Basic/NTLM, cookies/sessions, XML/HTML), web application development and integration, and Session Management.
• Understanding of Google for Education products, with knowledge of implementing them in an education environment.
• Ability to communicate in Italian fluently, in order to interact in this customer-facing sales role.

About the Job

As a Customer Engineer, you will be responsible for scaling our rapidly growing Education business, with focus on our different Workspace for Education editions. While the business organization covers multiple countries, multiple segments, and channels within each country, your focus will be on some of the largest educational institutions.

In this role, you will work closely with various teams in Google to analyze and identify those opportunities, and lead or support specific initiatives to make the changes happen.

Chrome OS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.

Responsibilities

• Identify customer business requirements, create and develop solutions which address customer requirements, and bring Google’s innovation into their school infrastructures.
• Promote Google Workspace for Education editions, Chromebooks and other Google technologies, in both customer-facing meetings or public events.
• Work closely with our Product, Support, Engineering, and Sales teams to stay on top of industry trends, and devise enhancements for Google for Education products. Prepare and present demonstrations of Google products, and address technical questions that arise throughout the business process.
• Take responsibility for technical aspects of solutions to include activities such as bid responses, product and solution briefings, partner training, proof-of-concept work, and the coordination of supporting technical resources.
• Collect, synthesize, and analyze customer feedback which is then used to clearly communicate customer needs to the product teams and help inform future product direction.