Alorica

We are looking for the right person to remotely manage the programming and wellbeing services that Alorica provides to its Trust & Safety employees/content moderators who, in turn, support of Alorica’s growing Trust & Safety clients and their platforms. The successful candidate, having been trained in clinical mental health or an associated discipline (Clinical Psychology, Mental Health Counseling or Clinical Social Work, Public Health, etc.) will have either a Masters Degree or a Ph.D/M.D. in one or more of these fields and will also have the experience necessary to manage a global team of on-site and remote counselors who provide counseling and wellness services to our employees as part of our client service offering. The appropriate candidate will also be responsible for overseeing the achievement of service metrics and supporting business processes for our Global Employee Wellness Program. They will act as an escalation point for client issues as well as ensure overall program success.